Shipping policy

Frequently Asked Questions About Shipping

How long will delivery take?

Shipping transit time: Shipments via FedEx/DHL normally take 10–15 days to arrive.

Production lead time: Professional artists need 3–7 days to hand-paint your artwork. Every piece you order is painted by the original artist.
During the painting process, the artist will send you real photos and production videos of your artwork. You may put forward any revision requests, such as adjustments to colors, light and shadow tones, and the artist will make all required modifications. We will only arrange shipment once you are fully satisfied with your painting.

How are artworks packed?

Unframed rolled oil paintings are securely packed inside rigid paper tubes; framed oil paintings are reinforced and packed in premium wooden crates.

Which courier handles deliveries?

We ship via FedEx or DHL based on the destination country and the size of your artwork.

Which countries do you ship to?

We offer worldwide shipping to all countries covered by our partnered couriers.

If you have any shipping questions, feel free to contact us via email: 4377773@qq.com or WhatsApp: +86 13075848685. We will work out a shipping solution for you even if you live in a remote location.

How is shipping cost calculated?

Shipping is free for rolled canvas-only artworks. Shipping fees for framed paintings vary based on artwork size and delivery distance. We will confirm the exact shipping cost with you before you place your order.

Can I ship my order to another country or have it received by a different person?

We deliver strictly to the address provided on your order. The courier will usually confirm the delivery window with the recipient name you left on the order.

If the artwork is a surprise gift for someone else, kindly inform us in advance and we will make corresponding arrangements.

International Taxes & Customs Duties

Please note that once your package arrives at the destination country, local customs regulations apply, and import duties and taxes may be charged. These fees are not included in the product price and shall be borne by the buyer. We will assist in providing relevant documentation to customs for clearance support if needed.