Refund policy

Hassle-Free Return & Exchange Policy

At THEOILARTISANS GALLERY, we never settle for mediocre quality and strive to deliver full satisfaction to every customer. If you are unsatisfied with your purchase, you may return eligible items within 10 days of order delivery for a full refund. All return shipping fees shall be borne by the buyer.
We provide free replacement artworks for items damaged during transit. If your artwork arrives damaged, please send us your order number and clear photos of the damaged painting. We will communicate with the courier to file claims on your behalf and ship your replacement within a few days.
For after-sales support, please contact us via email: 4377773@qq.com or WhatsApp: +86 13075848685
Unified Return Address:

Pangda Network Technology Co., Ltd., Pingtan Industrial Park (Pushang Section), Jinshan Industrial Zone, Hongjiang Road, Jianxin Town, Cangshan District, Fuzhou City, Fujian Province, China
(We will reply within 24 hours. Kindly check your spam folder if you do not receive our response!)

10-Day Money-Back Guarantee

You are eligible for a full refund by returning qualified items within 10 days after receiving your order.
All return shipping costs and any customs duties incurred shall be the buyer’s responsibility.
Refund eligibility requirements:
  1. Return requests must be submitted within 10 days upon delivery of the artwork.
  2. Items must be sent back to the designated original return address.
  3. Paintings must be returned in perfect original condition with secure packaging. Original packaging is preferred.

    If the original packaging is unavailable, please repack the artwork with equivalent protective materials and retain photos for courier insurance claims.

    Please unbox your artwork carefully and keep all packaging until you confirm the piece meets your expectations.
  4. The buyer is responsible for all return shipping charges.
Important Note: All artworks sold in our store are original hand-painted oil paintings on canvas by professional artists. Every piece is one-of-a-kind; minor color variations and brushstroke differences are normal and expected.

Custom Artwork Policy

Custom artworks (custom colors, sizes, personalized modifications) are non-refundable and non-exchangeable once delivered intact. Custom pieces cannot be resold, and we appreciate your understanding.

Refund Processing Timeline

Refunds will be processed within 3 business days after we receive and inspect your returned artwork.
  • Payments via PayPal or Shop Pay: Funds will reflect in your account in approximately 3 business days.
  • Credit card payments: Refunds may take 3–7 business days to show up, subject to your bank’s processing schedule.

Solution for Damaged Shipments

We sincerely apologize if your artwork arrives damaged in transit.
Free replacement is offered for damaged items. Please email your order number and clear photos of the damaged artwork and outer packaging to 4377773@qq.comor WhatsApp: +86 13075848685.
We will fully handle all insurance claims with the courier service and dispatch your replacement painting within a few days.